WEBSITE PRIVACY POLICY

We respect your privacy and take it seriously.  This Privacy Policy explains how we handle your personal data, including how we collect, use, and disclose information about you, your rights concerning your data, our security standards and how to contact us.  The terms “we,” “our” and “us” as used throughout this Privacy Policy refer to Divine Journey Ventures, LLC and the terms “you” and “your” refer to any person using our website located at www.divinejourney.life and any of our related websites, mobile sites, social media platforms and applications (collectively, the “Site”). 

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE YOU USE THE SITE.  BY USING THE SITE, YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU SHOULD NOT USE THE SITE.

 

Table of Contents

 

  1. TYPES OF DATA WE COLLECT & HOW
  2. WHY WE COLLECT YOUR INFORMATION & HOW WE USE IT
  3. DISCLOSURE TO THIRD PARTIES
  4. COOKIES & TRACKING
  5. YOUR RIGHTS CONCERNING YOUR PERSONAL DATA
  6. EMAIL POLICY
  7. DATA RETENTION POLICY
  8. SECURITY POLICY
  9. INTERNATIONAL TRANSFERS & THE GDPR
  10. CHILDREN’S DATA
  11. CHANGES TO OUR PRIVACY POLICY
  12. HOW TO CONTACT US
  1. TYPES OF DATA WE COLLECT & HOW

During the course of your use of the Site, we may collect information from you including:

 

Information You Provide to Us 

 

We collect information you provide directly to us. For example, we collect information when you subscribe, become a member, make a purchase from us, access or use our services (including when you write a review or participate in other interactive areas of the Site), create an online account or profile, sign up for or participate in contests, promotions, sweepstakes, customer experience research, surveys, mailing lists, events, outings or trips, engage with us via social media platforms, and when you email, call, chat, or otherwise communicate with us.  The types of information we may collect include your name, address, phone number, email address, ZIP code, photos, videos, social media usernames, demographic information, information about your interests, outdoor activities, and preferences, the content you post to on the Site, and any other information you choose to provide.  In some cases, we may also collect information you provide about others, such as when you provide emergency contact information, purchase a gift card for someone and request that we deliver it electronically, or decide to purchase and ship products to someone. 

 

Information We Collect Automatically

 

We may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions and patterns. This will generally include information about your location, your IP address, browser type, operating system, your traffic pattern through the Site, and any communications between your computer and the Site. We will also automatically collect transaction information if you make a purchase or payment through the Site, including product details, purchase price, and the date and location of the transaction.  The information we collect automatically is used for statistical data and will not include personal information.  However, to the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information. 

 

  1. WHY WE COLLECT YOUR INFORMATION & HOW WE USE IT

 

We may use your personal and non-personal information for the following reasons:

  • Service Access and Registration: to register you as a new customer when you purchase a product or service from us or create an account on the Site.
  • Sales and Fulfillment: to process and deliver your order; to manage payments, fees and charges; to collect and recover money owed to us; or to provide you with services you have requested from us.
  • Customer Relationship Management: to contact you about your account or order; to provide you with customer service (such as responding to questions, concerns and feedback); to notify you of material changes to the Site terms and conditions; to send you service-related communications; or to ask you to leave a review or take a survey.
  • Sweepstakes, Contests, Events, Product Trials, Surveys, Awards: to enable you to participate in sweepstakes, contests, product trials, events, awards, surveys, polls or quizzes and to provide you with any prizes, products or awards as applicable.
  • Business Administration, Systems and Security: to administer and protect our business and the Site such as troubleshooting, testing, system maintenance, support, reporting and hosting data; to ensure network and system security and prevent, detect, mitigate and investigate fraud, security breaches and other prohibited or illegal activities; or to verify your identity. 
  • Data Analytics: to measure the performance of our marketing campaigns (for example, analyzing open and click rates); or to provide insight and analysis of our customers for ourselves and our business partners.
  • Marketing, Advertising: to provide you with marketing communications via email, post, telephone, SMS/text, social media and other digital channels; to make suggestions and recommendations to you about goods and services that could be of interest to you; or to select and deliver advertising and content to you and measure the delivery and effectiveness of such advertising and content.
  • Personalization: to personalize content, services, communications and targeted advertising.

We will not collect additional categories of personal information or use personal information collected for additional purposes without providing you with notice. 

  1. DISCLOSURES TO THIRD PARTIES 

We may also share your information with the following categories of third parties:

  • Authorized third-party vendors and service providers. We may share your information with third-party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
  • Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy.
  • Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Pew Research Center, our affiliates, users, or the public.

Please note that if you choose to engage in public activities on the Site, information you share there can be read, collected, or used by other users of these areas.  Please use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

  1. COOKIES & TRACKING 

Cookies are small text files that are stored on your end device. We may use cookies to make your visit to the Site as attractive and pleasant as possible and to enable you to use certain functions. We may also use cookies to  identify our registered members, monitor and analyze the Site’s performance and operation, and to ensure security.  Some of the cookies we use are deleted from your computer after the end of the browser session (so-called session cookies). Other cookies remain on your end device and enable us to recognize your computer on your next visit (so-called persistent cookies).

You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies in certain cases or in general. However, if you disable or do not opt-in to our use of Cookies, you may not be able to access features on the Site correctly or at all. 

We reserve the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website.

Please note that some content or applications, including advertisements, on the Site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We do not control these third parties’ tracking technologies or how they may be used.

You can find more information about cookies at:  https://allaboutcookies.org/

Lastly, California law requires us to let you know whether we honor “Do Not Track” requests set by your browser. Because there is no industry or legal standard (or easy technological solution) about how to handle these responses, we reserve the right to not respond to Do Not Track signals.

  1. YOUR RIGHTS CONCERNING YOUR DATA 

If you do not want us to process your data anymore, please let us know by contacting us at the address(es) listed below in the HOW TO CONTACT US section. 

Additionally, California residents have certain rights under the California Consumer Privacy Act  (CCPA) and the California Consumer Privacy Rights Act (CPRA).  Other states have passed or may pass similar privacy legislation.  Therefore, depending on the laws in place in your jurisdiction, you may have the following additional rights concerning your data:

Access to  Your Information 

You may have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Upon your applicable verifiable request, we will disclose to you:

  • the categories of personal information we collected about you,
  • the specific pieces of personal information we collected about you,
  • the categories of sources for the personal information we collected about you,
  • our purposes for collecting or sharing that personal information,
  • the categories of third parties with whom we share that personal information, and
  • if we sold or disclosed your personal information for a business purpose:
    • the categories of personal information we shared about you in the preceding 12 months by reference to the enumerated categories of personal information, and
    • the categories of personal information we disclosed for a business purpose in the preceding 12 months by reference to the enumerated categories of personal information.

We will promptly take steps to disclose and deliver, free of charge to you, the personal information requested, which may be delivered by mail or electronically (in a portable format). 

Deletion Request Rights 

You may also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Upon your applicable request, we will delete your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to perform our contract with you, detect security incidents or prosecute those responsible for such activities; debug products; exercise our rights or comply with a legal obligation; or enable solely internal uses that are reasonably aligned with consumer expectations. 

Upon your verifiable request we will also notify all third parties to whom we have shared your personal information to delete same unless this proves impossible or involves disproportionate effort.

Right to Correct Inaccurate Personal Information 

You may have the right to request that we correct inaccurate personal information.  Upon your applicable verifiable request to correct inaccurate personal information, we shall use commercially reasonable efforts to correct the inaccurate personal information as directed by you.  

Right of No Retaliation Following Opt-Out or Exercise of Other Rights 

You may have the right to be free from retaliatory conduct as a result of exercising your rights such as denying goods or services; charging different prices for goods or services, including through the use of discounts, benefits or imposing penalties; providing a different level or quality of goods or services; or suggesting that you will receive a different price for or level or quality of goods or services.  However, nothing herein will prohibit us from:  (1) charging a different price or rate, or from providing a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your data; or (2) offering loyalty, rewards, premium features, discounts, or club card programs. 

 

We may also offer financial incentive programs for the collection of personal information, the sale or sharing of personal information, or the retention of personal information provided you have given us your prior opt-in consent.  If you refuse to provide opt-in consent, then we must wait for at least 12 months before next requesting that you provide opt-in consent, or as otherwise proscribed under applicable law.  We will not use financial incentive practices that are unjust, unreasonable, coercive, or usurious in nature. 

  1. EMAIL POLICY 

We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as set forth in this Policy. 

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for the Site, sign up through any of our forms using your email address or make a purchase on the Site.  We will maintain the information you send via email in accordance with applicable federal law.

Please note that we may contact you via email to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our rights under this Policy, our user terms or under applicable law.

 

In compliance with the CAN-SPAM Act, all marketing emails sent from our organization (including our newsletter) will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all such email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further marketing email communications from us.

If you are outside the European Union and opt to receive any free resources, participate in any free training programs, webinar or other event, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by us on the Site, we may automatically enroll you to receive our newsletter. If you are in the European Union, we will only enroll you to receive our free email newsletter if you affirmatively consent to it.  If you do not wish to receive this newsletter, you can unsubscribe anytime through the “unsubscribe” link included in the email. 

  1. DATA RETENTION POLICY

 It is our general policy not to retain personal information in an identifiable format for longer than is necessary.  However, we are required by law to keep certain information about our customers (such as financial and transaction related data) for seven years after they cease being customers for tax purposes. We may adjust this retention period to comply with changes in the law.

Other data retention periods will vary depending on the context of the services that we provide to you and our legal obligations. To determine the appropriate period for which we keep your data, we consider the amount, nature and sensitivity of your data, the potential risk or harm from unauthorized use or disclosure of your personal data, the purposes for which we process that data (and whether we can achieve those purposes through other means), and applicable legal requirements. 

  1. SECURITY POLICY

 Unfortunately, the transmission of information via the internet is not completely secure. Although we strive to do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site.  Any such transmission is at your own risk.  We strongly urge you to protect any password you may have for the Site and not share it with anyone. You should always log out of the Site when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

For security purposes and to ensure that the Site remains available to all users, we may use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Please note that clicking on any links or advertisements on the Site could result in you being transferred to another website where data privacy practices vary from ours. If transferred to another website you should consult that website’s privacy policy as we are not responsible for, and have no control over, information that is submitted to or collected by third parties.

  1. CHANGES TO OUR PRIVACY POLICY

 We reserve the right to modify this Privacy Policy at any time and it is our policy to post any such changes on this page, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting.  If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our Site homepage. Your continued use of our Site, products and/or services following the posting of changes constitutes your acceptance of such changes. 

  1. INTERNATIONAL TRANSFERS OF DATA & THE GDPR

 International Transfers of Data

If you choose to provide us with personal information, it may be stored in the United States. If you are visiting the Site from the European Union or other regions with laws governing data collection and use, please note that your personal information may be transferred to the United States which may not have the same data protection laws as the European Union and may not afford many of the rights conferred upon data subjects in the European Union. You acknowledge and consent to the following: (i) your personally identifiable information may be used for the uses identified above in accordance with this Privacy Policy; and (ii) your personally identifiable information may be transferred to the United States.

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation, including the right to: 

  • request that we delete your information;
  • request access to your data that we store and the right to either rectify or erase your personal data;
  • seek restrictions on the processing of your data;
  • object to the processing of your data and the right to the portability of your data;
  • to the extent that you provided consent to us to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent; and
  • lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

Please note that we only require the information that is reasonably necessary to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

  1. CHILDREN’S DATA

 Our Site is not intended for children under the age of 16.  We do not knowingly collect personal information from children under 16.  If you are under 16, do not use the Site, make any purchases on the Site, use any of the interactive or public comment features of the Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.  If we learn we have collected or received personal information from a child under the age of 16, without verification of parental consent, we will delete that information.  You must be at least 18 years of age to purchase products or services from us. 

HOW TO CONTACT US

 If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under this policy or applicable law, please do not hesitate to contact us at:

Phone:                 305-814-0168
Website:              www.divinejourney.life 
Email:                   info@miosantana.com
Attn:                     Mio Santana

 

Effective as of March 31, 2024